Privacy Policy

Privacy Policy

Kylen & Kelly Footwear operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a personalised shopping experience (the “Services”). Kylen & Kelly Footwear is Powered by Shopify so that we can provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will control with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing the Services, you indicate that you have read this Privacy Policy and that you understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal information that we collect or process
When we use the term “personal information,” we mean information that identifies you or another individual, or that can be reasonably associated with you or another individual. Personal information does not include information that is anonymously collected or anonymised so that it cannot identify you or reasonably be associated with you. We may collect or process the following categories of personal information, including inferences based on that information, depending on how you use the Services, where you live, and as permitted or required by applicable law:

  • Contact information including your name, address, billing address, delivery address, telephone number and email address.
  • Financial information including credit card, debit card and account numbers, payment card details, account details, transaction data, payment method, payment confirmation and other payment data.
  • Account information including your username, password, security questions, preferences and settings.
  • Transaction data including the items you view, add to cart, wishlist or purchase, return, exchange or cancel, as well as your previous transactions.
  • Communication with us, including the information you provide in communication with us, for example when you submit a customer service inquiry.
  • Device Data including information about your device, browser or network connection, your IP address and other unique identifiers.
  • Usage Information including information about your interaction with the Services, including how and when you interact with or navigate through the Services.

Sources of personal information

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
  • Automatically through the Services, including from your device when you use our products or Services or visit our websites, as well as through cookies and similar technologies.
  • From our service providers, including when we use them to enable certain technologies and when they collect or process your information on our behalf.
  • From our partners or other third parties.

How we use your personal information
Depending on how you communicate with us or which Services you use, we may use personal information for the following purposes:

  • Provide, customise and improve the Services. We use your information to process payments, handle orders, returns and exchanges, create and manage your account, arrange shipping, send you notifications and create a personalised shopping experience.
  • Marketing and advertising. We use your information to send you marketing messages via email, text message or post and to show you advertisements online based on your past activities.
  • Security and Fraud Prevention. We use your information to verify your account, prevent fraud, protect public safety, and secure the Services.
  • Communications. We use your information to provide customer service, respond to inquiries, and maintain our relationship with you.
  • Legal reasons. We use your information to comply with applicable laws, respond to legal process, and enforce our terms and policies.

How we share personal information
We may share your information in the following cases:

  • With Shopify, service providers, and other third parties who perform services on our behalf.
  • With business and marketing partners who help us deliver marketing.
  • When you ask us to or give permission, for example for shipping or social media integrations.
  • With our group companies or affiliated companies.
  • In connection with corporate transactions (e.g. merger or bankruptcy).
    To comply with the law or protect our rights.

Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services. Shopify may use the information to improve its services. In some cases, Shopify is responsible for the processing of your personal information. Please read Shopify's privacy policy here: https://privacy.shopify.com/en

Third-party websites and links
The Services may contain links to third-party websites. We are not responsible for the privacy, security, or content of those websites. Information you provide in public places (e.g., social media) may be seen by others.

Children's data
The Services are not intended for children and we do not knowingly collect information from children under the age of majority in your country. Parents or guardians may contact us to request deletion of data.

Security and storage of information
No security measures are perfect and we cannot guarantee complete security. How long we retain your information depends on the need to provide the Services, comply with legal obligations, or resolve disputes.

Your rights and choices
Depending on where you live, you may have the following rights:

  • Right of access/insight.
  • Right to erasure.
  • Right to rectification.
  • Right to data portability.
  • Right to withdraw consent.
  • Right to restrict or object to processing.

You can also manage your marketing preferences.

Complaints
If you have any complaints, you can contact us using the details below or file a complaint with your local data protection authority.

International transfers
We may transfer, store and process your information outside the country where you live, including to countries outside the EEA or Australia, using lawful mechanisms (e.g. EU Standard Contractual Clauses).

Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this website.

Contact details:
Store name: Kylen & Kelly Footwear
Company name: Luvra Amsterdam
Address: Bevelandlaan 8, 5628 LD Eindhoven, the Netherlands
E-mail: support@Kylenandkelly.com
Telephone: +61 480 009 328
Contact: Contact page

Customer service: Monday – Saturday: 9:00 – 17:00 (Irish Time / GMT)
Sunday: Closed

We strive to respond to your e-mail within 1–2 days.

Thank you for your purchase at Kylen & Kelly Footwear.